If you have an injury that requires emergency treatment, please call 911 or proceed to the emergency room and request one of our doctors to be contacted. You may call our office number, 817-375-5200, 24 hours a day. After business hours and on weekends, our answering service will direct your call to the doctor on call.
CALLING OUR OFFICES
Routine telephone calls and questions are answered by our receptionist or orthopedic nurse/assistant. Other calls will be directed to the appropriate individual and returned in a timely manner.
Outside of regular business hours, our telephone is answered by our answering service and messages are transmitted to the doctor. Due to heavy call volume during the early morning and late afternoon hours, we ask that you call our office at 817-375-5200 between 11:00am and 3:00pm if at all possible.
PRESCRIPTIONS & REFILLS
Prescriptions and refills are issued during office hours only. For refills, please have your pharmacist fax our office during regular business hours for authorization.
Our charges are based upon reasonable and customary fees for services provided. We will file a claim with your insurance carrier. However, you may be asked to make a deposit prior to having elective surgery performed. Surgical fees include the usual follow-up visits but do not include x-rays, casts, braces, wraps, etc. Our fee for an initial visit or a “new problem” of an established patient will be higher than that for a routine follow-up visit.
We will always be happy to discuss fees with you and an ESTIMATE of proposed fees for any procedure will be given when requested. We sincerely want our patients to understand our charges and be satisfied that they are reasonable and equitable. Please speak with our receptionist if you have any questions.
Payment for services is the responsibility of the individual who has received treatment, not the individual being sued. We do ask that your bill be paid promptly. Lawsuits often go on for a protracted period of time; liability action is not an acceptable reason for delaying payment.
Once your bill has been satisfied, we will fulfill our responsibilities in providing your attorneys with any medical information they might request. Occasionally, attorneys will request a “Medical Narrative.” This is a comprehensive, detailed report that requires considerable preparation. There is an additional charge for this report.
PAST DUE ACCOUNTS
If you are having trouble with payment of your account, please contact our business office and we will make every effort to work with you. It may be possible to establish a “payment plan” that works for your personal situation.
If your account is overdue more than 90 days, and we have not had any response from you, we may need to take collection action. In most cases this can be avoided if you contact the office.
Information will never be released to a third party without your written authorization. This does not apply to workers’ compensation carriers to whom we are required by law to report to.
Please update your “information sheet” as changes occur. It is especially important for us to know about any changes in telephone numbers or address.
Please provide us with all information about your insurance coverage at the time of your initial visit. If there is a change in your coverage at any time, let us know as soon as possible.
Please let us know of any complaints about our charges, services, or treatment by office personnel. We will do our best to correct the problem.